3 Steps To Stress Free Follow Up Calls!

You work really hard at networking, meeting new people and getting them interested in your products and services. You know that getting your name out there and getting people onto your mailing list is essential for business growth. But what processes do you do once you have those names? What processes do you have in […]

Customer Service Tips: How to Handle Customer Complaints!

In Shift we pride ourselves on providing excellent customer service. Our motto is simple but effective – we want to leave the customer in a better mood than how we found them. So I thought I would share our 7 point plan for handling customer complaints: