I’m forever thankful to have such an amazing group of people who join me for my events. However some people, for one reason or another, have their own agenda and these are the people you need to be mindful of.
So I thought today I’d share with you the signs you should look out for to help you detect potentially disruptive audience members to prevent any such situation escalating.
There are 6 types of difficult audience members that I want to highlight today;
Lateness and absenteeism
This type is trying to avoid the real issue of what is coming up in the training. The warning signs to watch out for are people
- Playing the fool or acting the clown
- Who don’t have the correct materials to complete the exercises
- Announcing they have a headache or another malady that means they need to sit elsewhere
There could be a perfectly legitimate reason for any of these but often I find the truth is that they are attempting to cover up an inability to deal with what is really bothering them. Left alone, this kind of behaviour will be distracting and could sabotage the journey for everyone else.
Hostility or acting out
Fortunately this is a really rare occurrence but occasionally in longer trainings someone will become hostile towards you. They want all the attention of the group to be focused on them instead of you… and become aggressive when this doesn’t happen.
I’ve found the best way to manage this is to wait until you are sure you have the audience on your side. If you try and face this situation or become defensive before the sympathy of the audience lies with you, the risk is that you may be perceived as the bad guy.
The manipulator wants to make the learning specific to their individual situation and will often ask questions to convert the experience from the group into their own personal journey.
For example, they may ask a question like “how do you see that working for a small business with three employees where two are middle aged women and the other is a school leaver?”. The question is so specific there is no benefit to the group in spending time and focus on it.
So I’d usually respond with something like “that’s a great question but it is very specific so the best thing to do is raise it with one of the crew during the breaks”
Recognise when someone is trying to manipulate the experience for their sole benefit and don’t allow them to lead the group off their own course.
The fall guy or victim
Otherwise known as Teacher’s Pet, this is the person who always rushes to answer questions first and generally wants to impress. This is attention seeking behaviour… They want your focus.
It can be so tempting to play along… having someone so engaged with your content is an enormous ego boost. However, if you don’t recognise this for what it is, you run the risk of alienating the rest of the group who could feel you are showing favouritism.
You don’t want to make any enemies in your audience so handle this with tact. I would respond with “thank you very much for that but [their name] has already answered several questions today so how about we let someone else have a go this time… would that be ok?”
They aren’t going to say no… and you can bring the rest of the group back in to contribute. If the problem crops up again, ask one of your crew to sensitively broach it with the person during the next break.
So these are the six most common types of audience members that might present a disruption at your event. How many have you experienced? how did you manage the situation? Leave me a comment and let me know.